You should never have to pay for support.

The official support website provides a free support service through live chat. Please note that there are several scam websites that pretend to provide support for FTM and charge you for it. You can contact MacKiev’s free chat support at this link. Fix 4 For Windows 11: MacKiev Customer Support You will get the option to test the software under an older version of Windows. This picture marks the option in the drop-down menu. To be sure, you can right-click the installation file or the application and explicitly choose Administrator mode. But it’s possible to get stuck at a lower level of security. If this is a personal laptop, then you should be an Administrator by default.

You can also run the software in Administrator mode.

In particularly, they’ve put extra checks on both installing software and running software that saves data to your computer.īe sure to run the installation when you’re logged in as an Administrator. If you’ve jumped from an older version of Windows to Windows 11, then you may be caught out by the extra security features that Microsoft have imposed on the newer operating systems. Now, the FTM installation wizard will take over again and lead you through to completion. Once you’ve clicked the Install button, the component will install. Once you’ve ticked the box, the Install button will no longer be greyed out. You will need to accept the licensing terms for this Microsoft component. The dialog box will look something like this: If it can’t, it will lead you through the installation of the missing component. The Family Tree Maker installation process checks to see it can find this component. Recent versions of Windows no longer have a Microsoft component that is needed by the FTM software. Extra Installation Step May Be Neededĭepending on what you’ve already installed on your Windows 11 machine, you may see a new step in the Family Tree Maker installation process. If you continue to experience issues, then the fixes I describe later should work for you.

MacKiev provide a fix and step-by-step instructions at this link. Does Family Tree Maker 2008, 2009, 2010, 2011 Or 2012 Work With Windows 11?įamily Tree Maker 2012 will run on Windows 11 but may need an update to the registry. If you experience issues, then the fixes I describe later should work for you. Does Family Tree Maker 2014 Or 2017 Work With Windows 11?įamily Tree Maker 2014 or 2017 will run on Windows 11. I’ve been using FTM without any issue since then. However, I installed Family Tree Maker 2019 on Windows 11 in March 2022. So, it’s understandable if you are concerned that the application might not work on the new version of Windows. Does Family Tree Maker 2019 Work With Windows 11?įamily Tree Maker 2019 was developed before Microsoft released Windows 11.

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